CUSTOMER REVIEWS

Due to the Motor Code of Practice moving to The Motor Ombudsman recently, their website is still under construction and therefore all our reviews are not currently showing.  To see the most recent please visit The Motor Ombudsman website.

https://www.themotorombudsman.org/garage-finder/dvac-ltd

Please see some of our valued previous customer reviews from a previous regulatory body:-

 

• 'Staff within Discount VW Audi Centre are always polite, friendly and professional. I have used this company for about 15 years and will continue to do so. I believe I can rely on their competency within their area'.

• 'This small family-run business offers a superb service. You feel more than just a customer when you book your vehicle in for service or repair. They never undertake extra work without contacting you first, and deep down you probably knew that the work needed to be done either then or in the very near future. This, to me, indicates that they are considering the vehicle owner's safety, and that of others also. I first went to this company after the main dealer fitted one incorrectly sized tyre on one of the front wheels amongst other things. I cannot speak highly enough of Discount VW/Audi whom I have been using now for the past two/three years, and I would have no qualms in recommending them to others'.

• 'Work was completed satisfactorily within both the timescales and quote agreed. I would happily recommend this garage to anybody'.

• 'Considering I had an intermittent problem with my car, which did not come up in diagnostics, I received good practical advice about next steps when it re-occurs. Quality of car service'.

• 'Very friendly efficient staff nothing too much trouble. Recommended trader'

• 'Family run garage makes you feel happy that they have your best interest at heart. Process fully explained by a female who is not patronising, timelines and costs outlined in advance. Felt very unlike most garage experiences! Will definitely return'.

• Excellent service.  Friendly staff. Customer care excellent. Very helpful. Go the extra mile for you'.

• 'Work carried out to our satisfaction. Staff polite and helpful'.

• 'The service and expertise are to a high standard. Also, their advice on a variety f impending issues are extremely helpful. All in all, great service'.

• 'Friendly and informative'

• 'Friendly and good value and I feel I can trust them'

• 'Thorough explanation of the billing and what was done and why'.

• 'Up front value for money, free coffee, asked to work at short notice'.

• 'Speed and efficiency'

• 'The quality of service and professionalism is second to none. Provided excellent service on two vehicles, many thanks'.

• 'Very friendly and helpful, always a good job'.

• 'Friendly and Efficient, always a pleasure to deal with'.

• 'Very polite and professional in all aspects of the work carried out.Kept informed at all times on a lengthy job'

• 'Sandy who does reception has an amazing ability to remember customers and is always friendly and chatty'.

• 'I have been going to this garage for a good few years and they are always most helpful and get the job sorted fast'.

• 'Friendly, efficient Competitive'

• 'Very Professional'

• 'Very satisfied with customer service, work carried out.'

• 'The work was very good. Great staff very helpful'.

• 'The garage owners are always very helpful and efficient and friendly'.

• 'Care and attention to details of service and advice'.

• 'Give pertinent advice in a friendly manner. I feel a valued customer and I never feel as though I have been taken advantage of'.

• 'I am a regular customer, my daughter also uses their services. The team are friendly, efficient and knowledgeable'.

• 'Highly recommended, Infact have already suggested my friends use VW Audi should only go to this garage, as I will myself will do in future'.

• 'They offer a courtesy car which makes things a lot easier and also send reminders for when your service or mot is due'.

• 'Very pleasent staff and efficient service. I would recommend this garage to anyone'.

• 'Been very reliable over a number of years'.

• 'Excellent Informative and Friendly'

• 'All staff always polite, respectful and helpful, always give fair assessment and explanation. Have in the past recommended to others'.

• 'Always really helpful, nothing is ever a problem, chatty, great garage, always recommend them'.

• 'Friendly and quality work'.

• 'Staff went out of their way to assist with additional intermittent fault'.

• 'All my cars for the last 10 years have been serviced by DVW and I am very satisfied with their service and would recommend them to anyone'.