Customer Reviews

Due to the Motor Code of Practice moving to The Motor Ombudsman recently, their website is still under construction and therefore all our reviews are not currently showing.  To see the most recent please visit The Motor Ombudsman website.

Please see some of our valued previous customer reviews from a previous regulatory body.
Reviewed 17-Jan-2014
Staff within Discount VW Audi Centre are always polite, friendly and professional. I have used this company for about 15 years and will continue to do so. I believe I can rely on their competency within their area.
Reviewed 12-Nov-2013
This small family-run business offers a superb service. You feel more than just a customer when you book your vehicle in for service or repair. They never undertake extra work without contacting you first, and deep down you probably knew that the work needed to be done either then or in the very near future. This, to me, indicates that they are considering the vehicle owner's safety, and that of others also. I first went to this company after the main dealer fitted one incorrectly sized tyre on one of the front wheels amongst other things. I cannot speak highly enough of Discount VW/Audi whom I have been using now for the past two/three years, and I would have no qualms in recommending them to others.
Reviewed 25-Oct-2013
Work was completed satisfactorily within both the timescales and quote agreed. I would happily recommend this garage to anybody.
Reviewed 13-Oct-2013
Considering I had an intermittent problem with my car, which did not come up in diagnostics, I received good practical advice about next steps when it re-occurs. Quality of car service
Reviewed 19-Sep-2013
Very friendly efficient staff nothing too much trouble and free courtesy cars. Recommended trader
Reviewed 06-Jun-2013
Family run garage makes you feel happy that they have your best interest at heart. Process fully explained by a female who is not patronising, timelines and costs outlined in advance. Felt very unlike most garage experiences! Will definitely return.
Reviewed 03-Apr-2013
Excellent service.  Friendly staff. Customer care excellent. Very helpful. Go the extra mile for you.
Reviewed 16-Mar-2013
Work carried out to our satisfaction. Staff polite and helpful.
Reviewed 20-Feb-2013
The service and expertise are to a high standard. Also, their advice on a variety f impending issues are extremely helpful. All in all, great service.
Reviewed 20-Feb-2013
Friendly and informative.
Reviewed 07-Jan-2013
Friendly and good value and I feel I can trust them
Reviewed 10-Dec-2012
Thorough explanation of the billing and what was done and why.
Reviewed 10-Dec-2012
Up front value for money, free coffee, asked to work at short notice.
Reviewed 10-Dec-2012
Speed and efficiency
Reviewed 04-Dec-2012
The quality of service and professionalism is second to none. Provided excellent service on two vehicles, many thanks.
Reviewed 04-Dec-2012
Very friendly and helpful, always a good job.
Reviewed 19-Nov-2012
Free Courtesy car, fast and reliable service
Reviewed 02-Oct-2012
Friendly and Efficient, always a pleasure to deal with.
Reviewed 12-Jul-2012
Very polite and professional in all aspects of the work carried out.
Reviewed 10-Jul-2012
Kept informed at all times on a lengthy job
Reviewed 09-Jul-2012
Sandy who does reception has an amazing ability to remember customers and is always friendly and chatty.
Reviewed 12-Jun-2012
I have been going to this garage for a good few years and they are always most helpful and get the job sorted fast.
Reviewed 29-May-2012
Friendly, efficient Competitive
Reviewed 29-May-2012
Very Professional
Reviewed 29-May-2012
Very satisfied with customer service, work carried out.
Reviewed 29-May-2012
The work was very good. Great staff very helpful.
Reviewed 29-May-2012
The garage owners are always very helpful and efficient and friendly.
Reviewed 21-May-2012
Care and attention to details of service and advice.
Reviewed 18-May-2012
Give pertinent advice in a friendly manner. I feel a valued customer and I never feel as though I have been taken advantage of.
Reviewed 18-May-2012
I am a regular customer, my daughter also uses their services. The team are friendly, efficient and knowledgeable
Reviewed 18-May-2012
Highly recommended, Infact have already suggested my friends use VW Audi should only go to this garage, as I will myself will do in future.
Reviewed 16-May-2012
They offer a courtesy car which makes things a lot easier and also send reminders for when your service or mot is due.
Reviewed 16-May-2012
Very pleasent staff and efficient service. I would recommend this garage to anyone.
Reviewed 15-May-2012
Been very reliable over a number of years.
Reviewed 08-May-2012
Excellent Informative and Friendly
Reviewed 27-Apr-2012
All staff always polite, respectful and helpful, always give fair assessment and explanation. Have in the past recommended to others.
Reviewed 14-Mar-2012
Always really helpful, nothing is ever a problem, chatty, great garage, always recommend them.
Reviewed 12-Mar-2012
Friendly and quality work.
Reviewed 28-Feb-2012
Staff went out of their way to assist with additional intermittent fault.
Reviewed 09-Feb-2012
All my cars for the last 10 years have been serviced by DVW and I am very satisfied with their service and would recommend them to anyone.